Privacy Policy

Introduction

The Ladder ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information that you provide directly to us, including:

• Name and contact information (email, phone, address)
• Information provided in assistance applications
• Donation and payment information
• Communications you send to us
• Information provided through contact forms

How We Use Your Information

We use the information we collect to:

• Process assistance applications and provide services
• Process donations and provide tax receipts
• Communicate with you about our services and programs
• Respond to your inquiries and requests
• Improve our website and services
• Comply with legal obligations

Confidentiality

All information provided through assistance applications is treated as strictly confidential. We do not share personal details about individuals receiving assistance without their explicit consent. Success stories shared publicly are done so only with permission and may use changed names to protect privacy.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with partner organizations only when necessary to provide services, and only with your consent.

Your Rights

You have the right to access, correct, or delete your personal information. You may opt out of communications at any time. To exercise these rights, please contact us at the email address below.

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us: